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Shipping, Return Policy & FAQ

        

Shipping Information

 Orders typically ship within 3 business days. They are shipped USPS first class mail, which takes 3-5 business days to arrive within the U.S. and 1-8 weeks international depending on the destination. I try my best to adhere to 1-3 business days, and usually orders ship on time, but please note that I am a one woman show and sometimes orders fall a day or two behind due to sickness or other extenuating circumstances. I maintain the right to alter ship times should these events occur. If you are concerned with an item arriving for a particular date, please email me and we can make sure you receive it when you need it. When your order ships, you will receive tracking information via email.

I am not liable for items lost in the mail, although I will gladly do everything in my power to help you track it down. If you would like to insure your order, please email me after purchase and I will send an additional invoice for the cost.

All items ship safely wrapped in decorative boxes ready for gift giving. In order to save paper, I do not include a printed receipt.

I ship anywhere in the world. If you are not in the U.S., please know your country's policies and customs fees, as all international customs forms will have accurate representation of package contents and their value. Please do not ask me to report a false value of the contents of your package. This is illegal.

Return Policy

To avoid the need for refunds or exchanges, PLEASE read shop listings thoroughly. I work hard to write clear and concise descriptions that contain all the information necessary to avoid confusion and make an informed purchase. Most issues are easily avoided by a thorough read of the item's listing and examination of the photos.

I do not do returns or exchanges based on wrong size or buyer's remorse. Please know your size and your budget before ordering my jewelry. All listings including sizes and measurements. If you're unsure of your ring size, visit your local jeweler or any shop that sells engagement rings. They'll be able to size you, and in most cases can also specifically size you for a wide band.

If you are truly dissatisfied with your purchase or there was a mistake on my end, please contact me and we can discuss the best option. My goal is to satisfy all of my customers, and I'm willing and ready to resolve any issues to the best of my ability.

Jewelry Care

Handmade jewelry is artwork and should be treated as such to ensure its longevity. Avoid wet and strenuous activity while wearing jewelry and remove for swimming, showering, applying lotion, playing sports, hand washing, etc. 

Sterling and copper tarnish with exposure to oxygen and moisture, so store in a dry location, preferably in an airtight bag. To remove tarnish, simply use a polishing cloth (I prefer Sunshine brand). Avoid commercial jewelry cleaning solutions as these can be too harsh and can remove patinas or destroy more porous stones like turquoise, opal, malachite, and coral. Avoid contact with stones when using a polishing cloth.

If a piece gets dirty, clean with a soft toothbrush and a paste of baking soda and water, or warm soapy water. Avoid contact with stones.

Repairs

Please contact me via Instagram DM or email if something happens to your piece and explain the damage or (preferably) attach photos. Certain repairs I am happy to take myself, while others will be outsourced to my trusted repair shop. This, along with cost and timeline of repair, is assessed on a case by case basis.

Ivry Belle Jewelry FAQ // Commonly received questions and their answers.

Q. Where do you source your stones and metals?
A. My metals come from a reputable and globally recognized jewelry supplier that has been a staple of the jewelry community for decades. I source both my base and precious metals only from them in order to ensure the best quality. My stones come from a variety of expert sources. 


Q. Are your stones natural or treated?
A. All of my stones are 100% natural!  

Q. Will my piece's patina (oxidization/blackening) stay the same forever?
A. Nope! Patinas change over time, depending on frequency of wear, overall body chemistry, and exposure to sweat, body oils, lotion, and other forms of moisture. This is true for all jewelry. If you would like a piece re-darkened, please message me to discuss options.

Q. Why is my finger/wrist/neck green after wearing bronze or brass jewelry?
A. When worn for an extended period or in warm weather, and especially when worn as a ring, bronze or brass can leave a green residue on the skin. This is a perfectly natural result of the way these metals react to oxygen, skin oils, and sweat. It is not a sign that you are allergic to the metal, and is completely harmless. To minimize the green stain, keep skin and jewelry clean and dry. *IN SOME RARE INSTANCES: This same green tinge can happen with sterling jewelry, depending on the body chemistry of the wearer. To minimize, follow the same steps listed for bronze or brass.

Q. How can I find out my ring or knuckle ring size?
A. The most reliable way to find out your ring size is to stop by a local jeweler. They can either measure your finger or measure a ring you already own that you know fits.

Q. Can your rings be resized?
A. Not usually. I make my rings with a particular style and aesthetic in mind, and resizing them without essentially starting over would significantly alter the appearance. If it is possible to resize a ring, it is usually only by stretching it up to 1/2 a size larger.

 

PAYMENT AND CONFIRMATION

Ivry Belle Jewelry accepts all major credit cards. You have the option to use PayPal. After your order is placed, you will receive a confirmation that your jewelry order has been shipped. Please allow 1-2 business days for orders to be processed.

 All international orders are shipped via USPS Air Mail for $20 per shipment. A payment request for the additional international shipping cost will be immediately emailed to you once your order has been processed. Please allow 1-2 weeks for most international shipments.

 

ALL SALE ITEMS ARE FINAL

 

Jewelry is fragile and should be handled with care. Excessive bending will cause the pieces to break. In order to achieve a long lifespan of your jewels, keep adjustments to a minimum. I am not responsible for damages caused by excessive bending.

 

CONTACT

Feel free to contact me with any questions or concerns at ivry@ivrybellejewelry.com